FAQ
Frequently asked questions
Direct answers, no beating around the bush.
How long does delivery take
24 to 48 hours in mainland Spain. 3 to 5 business days in islands.
How can I pay
Cash on delivery, bank transfer or card.
Do invoices include VAT
Yes. Spanish 21 percent VAT included in all prices.
What warranty do the guitars have
Two-year legal warranty, managed directly in our studio.
Can I return a guitar
Yes. Fourteen calendar days from receipt, no justification needed.
Do you ship to Canaries, Ceuta and Melilla
Yes, with special customs regime. Contact us for a quote.
Do you have a physical store
Yes. Pickup in our studio by appointment.
Do you have professional pricing
Yes, special rates from two units.
How do I reach support
Phone during business hours or email.
Do you ship outside Spain
Yes, within the European Union. Contact us depending on destination.